Dedicated Dradis Customer Support Team

You don't have time for downtime. Our expert support team is here to help.

Meet the Support Team

The Dradis customer support team knows the product inside and out and are here to help you from implementation to reports, backups to remediation management, and everything in between.

Rachael korinek

Rachael Carder

Christoffer bjork

Christoffer Pedersen

Support channels

Multiple support channels

We work where you work. Reach the support team through email, the in-app beacon or the customer only community forum and Slack workspace.

100% Human Support.


No bots or one-size fits all support here. Each support inquiry is genuinely addressed by a human to find the best complete solution for your situation and concern, not the first close-ish canned answer they (or a bot) can find.

No bots
Try Dradis Pro

Enjoy incredible customer support from the very first day.

Your success is our business

Amazing support is core to our mission of making your day easier. While we have a dedicated support team, everyone that works at Security Roots is part of customer support. Stick around long enough, and you will likely hear from each of us on the team.

 

 

Daniel's picture

Daniel Martin

Founder

Daniel created and open-sourced the Dradis Framework in 2007 - to do what he does best: help others work better by providing back-end tools that automate the boring parts.

@etdsoft

Rachael's picture

Rachael Carder

Help & Support

From Word reports to bug reports, Rachael is here to help you figure out what's going wrong and how to fix it.

@aRachCar

Aaron's picture

Aaron Manaloto

Development

Aaron is a developer with a burning passion for computing. He makes sure that Dradis is the best tool for the job by contributing to its development and keeping it functionally sound.

Tabatha's picture

Tabatha DiDomenico

Marketing

Tabatha aims to help infosec teams shine at the work they love and do best by connecting them with the Dradis Framework.

@tabdido

Christoffer's picture

Christoffer Pedersen

Help & Support

Christoffer is here to help you with all of your support questions, to make sure that your reporting is how you want it and that Dradis is running as it should.

Matt's picture

Matt Budz

Design

Matt is a designer with a creative edge. He creates user-friendly, beautiful and responsive layouts that flow freely, allowing users to navigate easily and find what they need quickly and efficiently.

@NomadicMattBudz

Brian's picture

Brian Pearce

Development

A dad joke teller, cyclist, and software engineer. Brian is on board to help make Dradis run smooth and keep performance high.

@brian_pearce

Sean's picture

Sean Yeoh

Development

Sean enjoys building software that creates positive impact on people's lives. He is here to make Dradis a better product than it was yesterday.

Marlene's picture

Marlene Reeders

Solutions Specialist

Marlene loves connecting with teams around the world to help them do more of the work they're passionate about and less of the busywork that keeps them from it.

Don't Take Our Word for it...

Erik cabetas

Erik Cabetas

Managing Director

Include Security

“Creating reports with Dradis Pro saves us up to 4 hours per project compared to using Word manually.

As a smaller boutique security consultancy, we're competing with thousand-person security companies that have armies of salespeople.

We need to differentiate ourselves. For us, our differentiators are: less overhead, a highly-skilled expert team, and more efficient workflow. Dradis Pro contributes to those.”


Henkjan angerman

Henk-Jan Angerman

Security Consultant

Secwatch

“With Dradis, 90% of our reporting process has been automated.

“In our rather complex report, we do things differently, adding a challenge. But the challenge was accepted and it works out great. Today, 90% of our reporting process has been automated.”

Dradis Pro:
Built by InfoSec Teams for InfoSec Teams


Our team has spent the last 10 years helping IT Security experts spend more time testing and less time reporting. Dradis Pro allows you to work smarter and focus on what you do best: hacking.


Reporting 01
  • Collaborate and share efficiently with all of your information in one place.
  • Consistency across engagements. Don't forget anything, avoid surprises.
  • No headaches. Our solutions work out-of-the-box, no installation needed.
  • Great support. Your pain is our pain and we're here to help.

Trusted by hundreds of InfoSec teams in over 44 countries Client logos

What you get in Dradis Pro:

Library

Issue Library

A collection of reusable vulnerability descriptions to improve consistency and quality of your reports.
Rules engine

Rules Engine

Create custom rules for importing categorizing and combining findings from different scanners.
Support

Full Support

Dedicated support channels: email, Slack, screen-share troubleshooting, and more.
Report

Custom Reports

Unlimited help with your report templates and Concierge Onboarding at no additional cost.

Ready to get started?

InfoSec project delivery 5-day crash course

Learn innovative, actionable techniques and approaches for reducing the overhead that drags down InfoSec project delivery. You’ll learn how to optimize:

  • Scoping
  • Scheduling
  • Project Planning
  • Delivery
  • Intra-team Collaboration
  • Reporting and much more...

Your email is kept private. We don't do the spam thing.