What we offer & what we are looking for:
We're looking to bring a new person onboard our Help & Support team. You'll become an expert in all areas of our flagship product Dradis Professional. If you're comfortable fighting with obscure Word, Excel, and VBA features, this *may* just be the perfect job for you!
The bread and butter of the position involves:
- Helping create and support Dradis reporting templates (Word, Excel, HTML), writing custom scripts, etc.
- Troubleshooting technical issues in Dradis and helping our developers diagnose bugs.
- Acting as the bridge between our users and the product team. As someone on the front line, your understanding of the product and our users is incredibly valuable. You'll regularly chat with the both to make sure we're getting things right.
- Enhancing and growing our online documentation tools.
Customer success is a big part of the role. You'll work one-on-one with customers, creating custom report templates and teaching our customers how their templates work so that they can get the most out of Dradis. You won't be shy to jump on a live screen-sharing session, or to schedule meetings to talk about unique use cases.
Other areas you'll be dealing with:
- Report templates: you'll use Word content controls, VBA, custom document properties, and more to create Word templates - and if needed, create HTML, Excel, Liquid, and other report templates so that users can automate reporting in just the format that they need.
- Techie stuff: when people report bugs or are having trouble using Dradis, you'll help them troubleshoot and re-create bugs for our development team.
- Taking care of people stuff: when people just want to chat or have a social media question, you'll respond.
- Screen-share stuff: we don't like to keep our users waiting. If regular support channels like email or Slack don't cut it, you may jump on a quick screenshare to help. Don't worry, we'll train you up well in advance.
This is a full-time position with an immediate start date to work 100% remotely. You'll be taking care of our customers and community for about 40 hours per week – Monday through Friday having a flexible schedule with reasonable overlap with normal EU business hours.
What’s the opportunity?
We’re looking to hire our 10th full-time employee, a well-rounded Help & Support team member.
In this role, you will learn a ton and be part of a small, global, and user-centered company. You’ll have the opportunity to make a difference to the lives of 100s of ethical hackers. Plus, as a small team, you will will have a lot of choice about what to work on, and there are still a lot of untapped opportunities for you to grow as the company does.
Our founder, Daniel, presenting at the BlackHat conference.